3 Videos on public transit operations (bunching, access, egress)
Videos produced by students at McGill did last year for a Public Transit course taught by Ahmed El-Geneidy, Ehab Diab, and Dea van Lierop
Bus Egress (board from the front, exit from the rear) https://www.youtube.com/watch?v=m4jza0ENkf8
Access to the metro in Montreal https://www.youtube.com/watch?v=vV_EobSxkKE
Bus bunching https://www.youtube.com/watch?v=0pRaSL-TIYo
These issues are not unique to Montreal, and are common on many existing systems.